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Our Policies

Golf Shop Terms & Conditions

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Welcome to the Killarney Golf & Fishing Club online shop, where you will find a wide variety of superb golf clothing, gifts and accessories that is available in our state-of-the-art Golf Shop here in our Club. While not all our stock may appear in our online store, most items are available for order and delivery to anywhere in the world. Our Golf Shop team are available to assist you with any online purchases you would like to make

Contact

Need help with your order or have a question about a product you have seen in our online store? Please email us at proshop@killarneygolfclub.ie or alternatively, you can speak to our Golf Shop team by calling +353 (0) 64 66 31034.

Payment Methods

All payments on the website are processed using secure online payment portals. We accept the following payments methods:

Credit Cards | Debit Cards | Bank Transfer*

For bank transfer payments, please email us at proshop@killarneygolfclub.ie for our team to explain the process of ordering your items as it may vary from online purchase of products through our online store.

Delivery & Shipping

We endeavour to have your order delivered to you within 10 business days. Orders are packaged and dispatched within 3 business days. Subject to the postal system of our country of residence, you must allow up to 30 days for delivery. All deliveries are covered for damage or loss in transit. The standard rate for shipping is €10 and is added to your total before payment is processed.

Return Policy

If you have received your order and have simply changed your mind about your purchase, you may cancel your order for a full refund, subject to the following conditions:

Goods must be returned within 30 days of the delivery being received by you.

You must inform us via email of your wish to cancel within 7 business days from the day you took delivery of the good(s). The email to use is proship@killarneygolfclub.ie

You are responsible for the cost of the returned goods to our mailing address which is Killarney Golf & Fishing Club, Mahony’s Point, Killarney, County Kerry, Ireland V93 PR62.

We are not responsible for goods that are damaged or lost in transit while being returned.

Any goods returned must retain their original packaging, items such as clothing, must have their labels still attached.

A full refund is subject to the goods being returned being in a new and unused condition acceptable for resale. We reserve the right to deem any goods acceptable or unacceptable for resale.

Goods which were modified to your specification or clearly personalised by your request are not returnable.

If returned goods are refused by Killarney Golf & Fishing Club due to one or more of above criteria not being met, the cost of return delivery to your preferred address will be your responsibility if you wish to retain the goods.

To return any good(s) you have purchased, please contact our Golf Shop team proshop@killarneygolfclub.ie and we can assist you.

Refund Policy

To request a refund, you must email us at proshop@killarneygolfclub.ie within 7 days of receipt of your good(s). Your request for a refund must clearly outline the reasons for your request for a refund. We will cover the return shipping charges when the wrong item has been sent out by us or if it has arrived in a defective state.

Your request for a refund is subject to the conditions as set out in our Return Policy above. Items that are returned that are not fit for resale (outside of defective items) will be subject to a review and charges may apply or will affect the refund amount you are entitled to.

For help with a request for a refund please email proshop@killarneygolfclub.ie

Availability

Our Online stock control system is linked to our real time systems. However, from time to time, an item may be out of stock. If an item ordered is out of stock, one of our Golf Shop team will contact you directly to explain your options.

Security Policy

From time to time we may perform additional security checks to orders made with us to ensure that validity of the order. During this process we will contact the customer to confirm card details, billing address and other relevant security checks that we may implement. Failure to comply with these checks may result in the order being cancelled.

Privacy & Data Protection

Any information that is held on file by us is for the sole purpose of ensuring that orders arrive in a timely manner, to the correct person and to the correct destination. You can have your information removed at any time from our database by emailing proshop@killarneygolfclub.ie If you would like to review our privacy policy, please click the link here.

Errors or Inaccuracies

Killarney Golf & Fishing Club reserves the right to correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and/or availability of items. Killarney Golf & Fishing Club reserves the right to limit the quantities of certain items which an individual can purchase.

General

Killarney Golf & Fishing Club reserves the right to make changes/updates to the above policies at any time and the final decision on any of the above policies lies with Killarney Golf & Fishing Club. We will always try our absolute best to look after each and every customer where possible.  These Online Shopping Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the Republic of Ireland.